Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we haven't covered yet? This is the page for that. We read every message that comes through and use reader feedback to keep our comparisons of Australian online casinos accurate and current.
What we can help with
Best Australian Online Casinos focuses specifically on ranking and reviewing offshore online casinos that accept Australian players, with an emphasis on payout speed, withdrawal limits and how quickly winnings actually land in your bank account or e-wallet. If your message relates to any of the following, you're in the right place:
- A correction to information in one of our casino reviews, such as bonus terms, RTP figures or licensing details
- Feedback on a payment method, deposit limit or withdrawal time you experienced that differs from what we've published
- A suggestion for a new or emerging online casino you'd like us to research for a future review
- General queries about how we evaluate and rank operators such as VegasNow, Wincrown or Casea
- Questions about our editorial process, affiliate relationships or how ratings are calculated
What we can't help with
Because we're a review and comparison site and not a casino operator, there are some things that sit outside what we can do. We don't hold your account details, we can't process deposits or withdrawals, and we have no visibility into your personal betting history with any brand we cover.
- Account issues, verification problems or delayed withdrawals — these need to go through the specific casino's own support team, usually available via live chat on their site
- Bonus disputes or wagering requirement queries tied to your own account — again, the operator's support desk is the right channel
- Requests to remove negative information about a licensed operator without supporting evidence
If you're dealing with a dispute directly with a casino, check the operator's licensing jurisdiction and use their listed complaints procedure first. Our Responsible Gambling page also lists support services if gambling has stopped being fun and become a problem.
Before you reach out
A few quick checks can save you time:
- If your question is about eligibility, minimum age (18+) or how offshore licensing works for Australian players, our individual casino reviews and About Us page cover our verification approach in detail
- If you're comparing payout speeds across operators, the comparison tables on our homepage break down processing times, KYC requirements and payment methods including PayID where supported
- If you're after our full terms of use for this site, they're set out on our Terms and Conditions page
How we handle your message
We aim to read and respond to messages in a reasonable timeframe, though as an independent review team we don't offer live support. If your enquiry involves a factual correction — a licence number, a wagering percentage, an expired bonus — we'll verify it against the operator's current terms before updating anything published on the site. We don't share reader details with the casinos we review, and reaching out doesn't affect any ratings or rankings, which are set independently of commercial arrangements.
A note on our reviews and rankings
Best Australian Online Casinos may earn a commission when readers click through to a casino from our site and sign up, but this has no bearing on how operators such as VegasNow, Wincrown, Casea, Kinbet or Tower Casino are scored. Ratings are based on the same criteria across the board — licensing, game range, payment options and payout timelines — and no operator can pay to move up the list.
Looking for something else?
If you're weighing up which casino suits you rather than getting in touch about the site itself, our reviews and comparison tables are the faster route — they cover bonus terms in AUD, withdrawal limits, mobile compatibility and licensing for each operator we track. And if you're researching options outside Australia, our Non Gamstop Casinos UK 2026 guide covers that market separately.